Do you need help?

Not all products from our range are available in the online shop, such as loose items. You can use the store search to find a Wajos store near you, where all products are available: https://www.wajos.de/pages/store-locator

It can take up to 30 minutes for the registration email to arrive. Otherwise, please contact us by email.

When the goods are shipped, you will receive an email with the tracking number(s). This allows you to see whether the goods are being sent in one or two packages and to view the shipment status of both packages.

Please send us an email stating the reason for the complaint, including lot number/best before date and, if applicable, photos of the product.

No, the vouchers from the stores cannot be redeemed in the online shop, but only in the local Wajos stores.

No, the online voucher can only be redeemed in our online shop and not in the Wajos stores.

Yes, within 14 days. The return shipping must be paid for by yourself.